Scania Connected Services
Providing data about driver and vehicle performance
Scania Connected Services
Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications.
Scania Connected Services is an important part of Scania company providing data collected on board Scania vehicles to the transport companies, which give valuable insights into driver status, vehicle status and performance.
Work tasks
My tasks included gathering and analysing relevant data from users and stakeholders, creating user journeys, service blueprints and user flows, sketching designs of products, building prototypes, conducting usability tests, as well as organising and leading workshops.
Projects
Some of the projects I have been involved in at Scania Connected Services:
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designing a fleet management app for office personnel
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design improvements of the administration tool for business units at Scania (new flows for subscription creation; research on and design of the new Home page)
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designing a cross-platform flow and parts of the web application for vehicle owners to share their fleet position data with parties involved in road freight processes (MVP)
*Project* - Designing a fleet management app for office personnel
Goal
Support office personnel (transport planners and service managers) of transport companies in their daily tasks when they are on the go
Vision
An office personnel app providing users a peace of mind at any moment and any place, showing just the right amount of relevant information and supporting efficient & effective communication with drivers.
Processes
As there were already much knowledge existing in-house about personas in questions, their ways of working, needs and pain-points as well as usage of desktop version of the fleet management portal and fleet app, it was decided to kick-off the project with two internal workshops gathering the information from stakeholders involved. During the workshop sessions, the base for vision, the problem definition, ideation and prioritisation steps were covered.
After analysis of the data gathered during the workshop it was decided to cover three biggest problem areas - to present a relevant information about vehicle position and status (map function), to update the office personnel about important events when they are offsite (notification function) and make the communication between the office staff and the drivers easy and aligned (driver communication). Based on this, first paper prototypes were created in order to share the concept internally. Those later were turned into digital prototype made in UXPin.
For testing the prototypes usability testing were prepared and held both physically and remotely.
Outcomes and deliverables
Information gathered and sketches created were used as a base for redesigning a fleet management platform.